শিপিং
Shipping & Delivery Policy
At TanCoffee, we are committed to delivering your order safely, quickly, and conveniently anywhere in Bangladesh. Please read the following shipping and delivery information before placing your order.
🚚 Delivery Coverage
We provide home delivery service across Bangladesh, including Dhaka and other districts, through trusted courier and delivery partners.
⏱️ Delivery Time
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Inside Dhaka: Usually 2–3 working days
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Outside Dhaka: Usually 2–5 working days
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Delivery to remote areas may require additional time depending on courier service availability.
Delivery time starts after your order has been successfully confirmed.
Note: Delivery times are estimated and may vary due to weather, public holidays, transportation issues, courier delays, or other unforeseen circumstances.
💰 Delivery Charge
Standard Delivery
Delivery Time: 3–5 Days
Delivery Charge: FREE
Express Delivery
Delivery Time: 1–2 Days
Delivery Charge: ৳100.00
(COD)
Cash on Delivery is available across Bangladesh, subject to courier service availability.
For COD orders, customers can pay the order amount to the delivery person when receiving the parcel.
Please keep the required amount ready to ensure a smooth delivery process.
📦 Order Processing
After you place an order:
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We will review and verify your order.
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Our team may contact you by phone to confirm the order.
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After confirmation, your order will be prepared and handed over to our delivery partner.
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You will receive your order at the provided delivery address.
Orders are generally processed after successful confirmation and dispatched according to product availability.
📍 Delivery Address
Please provide your full and accurate delivery address, including:
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Full Name
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Mobile Number
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House/Flat Number
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Road/Area
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District
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Delivery location
TanCoffee will not be responsible for delays caused by an incorrect or incomplete delivery address provided by the customer.
📞 Delivery Attempts
Our courier partner may contact you before or during delivery. Please ensure that your phone number remains reachable.
If the customer is unavailable, provides an incorrect address, or refuses to receive the parcel, additional delivery arrangements or charges may apply.
📦 Damaged or Incorrect Product
We carefully pack every order before dispatch.
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after receiving the parcel.
For faster assistance, please keep the parcel and packaging and provide relevant photos/videos when requested.
Any replacement or refund will be handled according to our Return & Refund Policy.
⚠️ Delivery Delays
Although we always try to deliver orders within the estimated timeframe, delays may occasionally occur because of:
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Severe weather
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Public holidays
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Transportation problems
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Courier service issues
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High order volume
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Incorrect or incomplete delivery information
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Other circumstances beyond our control
We appreciate your patience and understanding in such situations.
❌ Order Cancellation Before Delivery
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Once an order has been dispatched or handed over to the courier, cancellation may not be possible.
For more information, please check our Cancellation & Refund Policy.
📞 Contact Us
If you have any questions regarding your order, shipping, or delivery, please contact our customer support team.
TanCoffee Bangladesh
📱 Phone: 01720-668580
🌐 Website: tancoffeebd.com
We appreciate your trust in TanCoffee and look forward to delivering your favorite coffee to your doorstep. ☕
